Submit Your Gift
Redemption

*T&C APPLY

Gift Redemption period is divided into two batches every month.

Batch 1

Redemptions are made between the 1st - 15th of every month.

All requests will be processed on the 16th of the same month.

Batch 2

Redemptions are made between 16th - 30th/31st of every month.

All requests will be processed on the 1st of the following month. 

For Example

If you submitted your request between the 1st -15th April, we will process them on the 16th of April.

If you submitted your request between the 16th -30th/31st April, we will process them on the 1st of May.

Get Ready to
Receive

Once gift redemption(s) are being processed and confirmed, deliveries will be completed within 4-6 weeks.

Shipping method /Tracking details will be reflected on redemption status, you may track the latest update via panelhome website/App.

*Please note that this is an estimated time frame, and delays may occur depending on the gift fulfillment process, especially during festive seasons.

Return
Confirmation Letter

Share the reassurance by sending back the gift receipt confirmation letter via email or WhatsApp. (https://my.panelhome.asia/contact-us)

Post warranty card (electrical items) to manufacturer's address.

Have More Questions?
Here's Your Answers! 

Drop us an email at
Panel.MY@KantarWorldpanel.com for gift redemption status enquiry.

Contact Ereen at 019-2696367.

Contact and provide feedback to the supplier notifying them about the defective products within 2 days upon receiving the gift.

The supplier will log the complaint and provide feedback to Kantar Worldpanel.

Kantar Worldpanel gives no representation or warranty for any products and/or services under this 'Reward Programme'.

The manufacturer provides a product warranty, where applicable.

Check on panelhome website/app with these simple steps:

Login > Click on Last Redemption Status > Show Order > All Orders together with Shipping method/Tracking details will be reflected.

Call our toll free 1800-18-0086 for gift redemption status enquiry.

Drop us an email at
Panel.MY@KantarWorldpanel.com for gift redemption status enquiry.

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