Rewards Guidelines

Gift Redemption Process

Read Terms & Conditions and fill up redemption form
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Panelists: Put in redemption request via panelhome App/Website
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2 weeks
Kantar: Compile/process redemption request
(16th and 1st of every month)
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Supplier: process/deliver gift
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4-6 weeks
Panelist didn’t receive gift
Panelist received gift
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Contact Kantar Gift Redemption Team
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  • Contact Ereen (019-2696367)
  • Feedback to panelist on course of action within 1 week after complaint
Panelist inspects items upon receipt.
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If OK, send acknowledge upon receipt form to Kantar Worldpanel & post warranty card (electrical items) to manufacturer’s address.
If damage/faulty, feedback to supplier within 2 days upon receipt.
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  • Supplier log complaint and feedback to Kantar