Batch 1
Redemptions are made between the 1st - 15th of every month.
All requests will be processed on the 16th of the same month.
Batch 2
Redemptions are made between 16th - 30th/31st of every month.
All requests will be processed on the 1st of the following month.
If you submitted your request between the 1st -15th April, we will process them on the 16th of April.
If you submitted your request between the 16th -30th/31st April, we will process them on the 1st of May.
Once gift redemption(s) are being processed and confirmed, deliveries will be completed within 4-6 weeks.
Shipping method /Tracking details will be reflected on redemption status, you may track the latest update via panelhome website/App.
*Please note that this is an estimated time frame, and delays may occur depending on the gift fulfillment process, especially during festive seasons.
Share the reassurance by sending back the gift receipt confirmation letter via email or WhatsApp. (https://my.panelhome.asia/contact-us)
Post warranty card (electrical items) to manufacturer's address.