FAQs

  • You can redeem gifts through our website.
  • Please login panelhome website to find out further.
  • Please login panelhome website to find out further.
  • You will receive your gift within 4 to 6 weeks after it has been processed.
  • We process all gift redemption forms on the 16th & 1st of every month.
  • Please visit https://my.panelhome.asia/rewards-guidelines for further information.
  • All electrical items come with a manufacturer's warranty.
  • For non-electrical items, we strongly encourage you to check the item upon receipt and inform us immediately if it is damaged or faulty.
  • You can earn additional points by completing the mini survey.
  • The more points you accumulate, the more gifts you can redeem.
  • The catalogue changes every year, stay tuned for our announcements.
  • We may call you when a new mini survey is launched to help you earn more points.
  • We may call you if your selected gift has been discontinued or cannot be delivered to your postal address.
  • We may call you to understand your experience in our panel programme, such as any problems with diary recording or posting.

You can record the item details (brand, weight, packaging, etc.) as usual and write "Can't remember" in the price column.

  • This helps ensure that your account remain active and do not miss your weekly points.

Record the item details (brand, weight, packaging, etc.) as usual and write "Received free from whom" in the price and store columns. For example: "Received free from friend."