FAQs

• You can fill in the gift redemption form at the last page of gift catalog and post it back to us together with your weekly diary.
• You can redeem thru our website

• You can call our toll free 1800-18-0086 to inform us on the changes
• You can email us at Panel.MY@KantarWorldpanel.com to inform us on the changes

• You can call our toll free 1800-18-0086 to inform us on the changes
• You can email us at Panel.MY@KantarWorldpanel.com to inform us on the changes

• No. You no need to pay for any shipping cost for joining our panel program.
• Please contact us at toll free 1800-18-0086 or email us at Panel.MY@KantarWorldpanel.com if you had been request to make any payment for our panel program.

• You can call our toll free 1800-18-0086 for gift redemption status enquiry
• You can email us at Panel.MY@KantarWorldpanel.com for gift redemption status enquiry

• You can call our toll free 1800-18-0086 for gift redemption status enquiry
• You can email us at Panel.MY@KantarWorldpanel.com for gift redemption status enquiry

• You will receive the gift within 4-6 weeks after we processed.
• We will process all gift redemption form on 1st & 16th of every month.

• All electrical item will come with manufacturer warranty.
• For non electrical item, we strongly encourage you to check the item upon received and feedback to us immediately if it is damage or faulty.

• You will able to get additional points after completed the mini survey and post back to us.
• The more points you accumulate, the more gift item you can redeem.

• The gift catalog will updated every year.
• However, we might add in additional new gift item in our website thru out a year. Stay tune with our news announcement.

• We will call you if we have new mini survey launching to help you gain more points
• We will call you if your gift redemption item had been discontinued or item failed to deliver to your postal address
• We will call you to understand more on your experience in our panel program participant, eg: any problem in diary recording, diary posting, etc

• You can call our toll free 1800-18-0086 for assistant
• You can email us at Panel.MY@KantarWorldpanel.com for assistance

You can record the item details (brand, weights, packaging, etc) as usual and stated “Can’t remember” at price column.