FAQs

  • You can check your balance point by login in to our website (https://my.panelhome.asia/panelist)
  • You can call our toll free 1800-18-1272 for point balance enquiry
  • You can email us at Panel.MY@KantarWorldpanel.com for point balance enquiry
  • You can WhatsApp us at 019-3985256, 013-9299734, 019-3985191 & 019-3985719
  • You can fill in the gift redemption form at the last page of gift catalog and post it back to us together with your weekly diary.
  • You can redeem thru our website
  • You can call our toll free 1800-18-1272 to inform us on the changes
  • You can email us at Panel.MY@KantarWorldpanel.com to inform us on the changes
  • You can write to us at the last page of weekly diary
  • You can WhatsApp us at 019-3985256, 013-9299734, 019-3985191 & 019-3985719
  • You can call our toll free 1800-18-1272 to inform us on the changes
  • You can email us at Panel.MY@KantarWorldpanel.com to inform us on the changes
  • You can write to us at the last page of weekly diary
  • You can WhatsApp us at 019-3985256, 013-9299734, 019-3985191 & 019-3985719
  • No. You no need to pay for any shipping cost for joining our panel program.
  • Please contact us at toll free 1800-18-1272 or email us at Panel.MY@KantarWorldpanel.com if you had been request to make any payment for our panel program.
  • You can call our toll free 1800-18-1272 for gift redemption status enquiry
  • You can email us at Panel.MY@KantarWorldpanel.com for gift redemption status enquiry
  • You can call our toll free 1800-18-1272 for gift redemption status enquiry
  • You can email us at Panel.MY@KantarWorldpanel.com for gift redemption status enquiry
  • You will receive the gift within 4-6 weeks after we processed.
  • We will process all gift redemption form on 15th of every month.
  • All electrical item will come with manufacturer warranty.
  • For non electrical item, we strongly encourage you to check the item upon received and feedback to us immediately if it is damage or faulty.
  • You will able to get additional points after completed the mini survey and post back to us.
  • The more points you accumulate, the more gift item you can redeem.
  • The catalog will change every year.
  • However, we might add in additional new gift item in our website thru out a year. Stay tune with our news announcement.
  • We will call you if we have new mini survey launching to help you gain more points
  • We will call you if your gift redemption item had been discontinued or item failed to deliver to your postal address
  • We will call you to understand more on your experience in our panel program participant, eg: any problem in diary recording, diary posting, etc
  • You can call our toll free 1800-18-1272 for assistant
  • You can email us at Panel.MY@KantarWorldpanel.com for assistant
  • You can WhatsApp us at 019-3985256, 013-9299734, 019-3985191 & 019-3985719

You can record the item details (brand, weights, packaging, etc) as usual and stated “Can’t remember” at price column.

  • You should read the newsletter for important updates from us
  • You should complete the mini survey & family form (if any) and post it back to us together with your weekly diary.
  • You should contact us at toll free 1800-18-1272 or email us at Panel.MY@KantarWorldpanel.com if the diary was damage.
  • This is to ensure your diary reach us on time and to ensure you will not lose your weekly points.
  • To ensure you to stand a chance to win our Quarterly Best Panelist or Grand Lucky Draw.
  • You can call our toll free 1800-18-1272 to inform us
  • You can email us at Panel.MY@KantarWorldpanel.com to inform us
  • You can write to us at the last page of weekly diary.
  • You can WhatsApp us at 019-3985256, 013-9299734, 019-3985191 & 019-3985719

Record the item details (brand, weights, packaging, etc) as usual and stated “received free from who” at price & store column, eg: received free from friend.

Please watch this video guide below and follow the steps closely.

Please watch this video guide below and follow the steps closely.

Please watch this video guide below and follow the steps closely.